Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to: Cozy Kino 2505 Foothill Blvd Suite A La Crescenta California US 91214.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping and Delivery.
Deliveries may be shipped from multiple locations. While we strive to deliver all orders as quickly as possible, we ask our customers to allow up to four weeks for delivery even though an order may be delivered in quicker time. If after four weeks, you have not received your order, please contact our Customer Service Team at email@example.com.
Cozy Kino reserves the right to use any shipping method we deem necessary although we will try to adhere to your chosen method. Unless you are told otherwise by a Cozy Kino representative, your order will be left in your mailbox or at the doorstep of the shipping address. A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs. Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped. We regret that we cannot ship items to PO Box addresses.
Customs and Duties
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Cozy Kino cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office. Cozy Kino is not responsible for any delays or lost packages due to shipment.